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FAQs

Don’t hesitate to reach out! We will be happy to answer all of your questions and assist you to the best of our ability.

What to expect?

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Once you submit a project request form we'll get in touch via email to schedule an onsite consultation. After the consult, we compose a design alongside an estimate for you. After receiving your design we will schedule an onsite walkthrough of the design. During this time, we bring material samples to your home and make any necessary edits to the design. We then compose a final design and estimate for approval.

How long does the design process take?

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Our design process takes about 6-8 weeks, but can vary depending on the scale of your project.

How much do design proposals cost?

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Our design service cost is $500.

Are we licensed and insured?

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Yes! We've received our MHIC license to provide more professional service for our clients.

What payment methods do we accept?

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We accept Visa, Discover, Mastercard, American Express, bank transfers, and checks. You’ll receive an online payment portal link to the email provided where you can make payment directly.

What is the payment schedule?

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We require a ⅓ down payment to schedule the project and order materials. The 2nd payment of  ⅓ will be issued after the first completed day of the project. The final payment of ⅓ will be issued upon completion of the project.

Do I need a permit?

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It depends on the job and where you live, but regardless, we’ll inform you if a permit is needed prior to scheduling the work. If you do need a permit or buffer management/mitigation plan, we offer assistance at an additional cost to help make the process easier.

Do I need to call Miss Utility?

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No, we handle this for you. We’ll submit the request and monitor its progress. We will not begin working until all utilities have been officially marked by an expert.

What's critical area and the difference between critical area and critical buffer?

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Maryland’s Critical Area is defined as the strip of land 1,000 feet wide adjacent to all tidal waters and tidal wetlands. While the Critical Area Buffer is the area of at least 100 feet located directly adjacent to the State’s tidal waters, tidal wetlands, and tributary streams. If you are interested in finding out if your property is located within the Critical Area, view the map.